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💰 Refund Policy

Last Updated: 1st January 2026

Thank you for choosing Ninzae. We aim to provide high-quality digital learning products. Because our products are digital and instantly accessible, this Refund Policy explains how refunds are handled.

1. Digital Subscriptions & Roadmaps

Ninzae offers:

  • Platform subscriptions
  • Digital roadmaps
  • Access to curated learning resources and tools

Once a subscription or roadmap is activated:

  • The content is immediately accessible
  • The service is considered delivered

Refunds

Due to the nature of digital access:
All subscription and roadmap purchases are non-refundable.

We do not offer refunds for:

  • Partial usage
  • Change of mind
  • Failure to use the service
  • Cancellation before the subscription period ends

2. E-Books (Future Products)

When Ninzae begins selling e-books:

  • All e-books will be delivered digitally
  • Once downloaded or accessed, they are non-refundable

Refunds will not be provided for:

  • Accidental purchases
  • Incompatibility with your device
  • Personal preference

3. Exceptions

We may issue a refund or credit in rare cases such as:

  • Duplicate charges
  • Payment processing errors
  • Technical failure that prevents access

These cases will be reviewed on a case-by-case basis.

4. Refund Processing & Timeline

Once a refund is approved by our billing team, it will be initiated immediately:

  • Approved refunds are processed back only to the original payment source via Razorpay. We cannot refund to a different card or bank account.
  • The refunded amount typically reflects in your account within 5 to 7 business days. UPI transfers are often credited within 2-3 business days, while credit/debit card and Net Banking refunds may take up to 7 business days depending on bank processing cycles.
  • Please note that the final credit timeline is controlled entirely by your issuing bank or card provider, not by Ninzae or Razorpay directly.

5. Cancellation of Subscriptions

You may cancel your subscription at any time.

Cancellation will stop future billing, but:

  • Your access will remain active until the current billing period ends
  • No refunds will be issued for unused time

6. Contact for Billing Issues

If you believe you were charged incorrectly, contact us:

📧 Email: payments@ninzae.in

🌐 Website: ninzae.in

Include:

  • Your account email
  • Transaction ID
  • Description of the issue

7. Changes to This Policy

Ninzae may update this policy as new products (like e-books) are added.

© 2026 Ninzae. All rights reserved.